Privacy Policy
How The Critical Match LLC collects and uses information from forms, event records, match processing, CRM notes, partner submissions, and email communication.
Information collected
Critical Match may collect contact details, age confirmation, city and state, ZIP code, event preferences, community interests, fandom or hobby tags, accessibility notes, coaching interest, newsletter preferences, convention interests, match selections, ticket records, and messages submitted through our website or portals.
How information is used
Information is used to run events, verify registrations, process mutual matches, send event and newsletter communications, manage coaching and partner portals, improve programming, follow up on coaching or workshop interest, and understand what kinds of events people are looking for.
Match and coaching privacy
Match preferences, coaching intake forms, coaching notes, portal messages, private contact information, and CRM notes are operational records. They are not displayed publicly and should only be shared when needed to provide the requested service, send approved match emails, or meet legal, safety, or business obligations.
Email preferences
People may receive emails related to tickets, events, coaching, partnerships, reminders, newsletters, or portal updates. Newsletter emails should include an unsubscribe or preference option. Transactional emails, such as ticket, portal, safety, or account communications, may still be sent when needed.
Service providers
Critical Match may use vendors such as website hosting, ticketing, email, analytics, payment, calendar, storage, mapping, and CRM tools to operate the business. These services may process information only as needed for those business functions.
Your choices
You may ask Critical Match to update your contact information, correct a record, unsubscribe from newsletters, or discuss a privacy concern by emailing hello@thecriticalmatch.com.